Details of Grievance Redressal Mechanism and Access

In the event of any grievance or complaint, complainant are encouraged to approach the relevant research analyst through various channels, including written communication, oral communication, or telephonic means. Rest assured, every grievance is handled with utmost priority and resolved in a time-bound manner.

Initial Level

Clients seeking clarification on their queries / complaints can contact the Grievance Redressal team by emailing grievance@stockmarketresearch.com Alternatively, they may call 8718888920 for a timely resolution within 3 working days from the date of registration.

Escalation

If the complaint remains unresolved or an unsatisfactory response is received, the complainant can escalate the matter to the Compliance Officer, Mr. Santosh Sharma, by emailing compliance@stockmarket.com or calling directly at 1234567890. The resolution timeframe at this stage is within 7 working days from the date of registration.

Further Escalation

In the event of dissatisfaction with the response from the Compliance Officer, complainant has the option to lodge a grievance with SEBI through the SEBI SCORES portal by clicking html. The centralized web-based complaints Redressal system ensures timely resolution in accordance with specified circulars. The complaint can be registered here.

 

Final Resolution

If the resolution on the SEBI SCORES portal is still unsatisfactory, complainant can initiate dispute resolution through the Smart ODR Portal by lodging the grievance here by clicking